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Retail Checkout Counter

Expanding B2C e-commerce for
an enterprise company in retail in APAC region

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challenge

  • Seamless integration of multiple third-party systems while ensuring fast, scalable rollouts and agile workflows that could adapt to changing requirements.

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outcome

 

  • Achieved a 90% reduction in critical bugs, eliminating patch releases and boosting product stability.
     

  • Streamlined weekly meetings by 55%, increasing team focus time.
     

  • ROI calculator projects annual savings of up to €147K on bug fixes.
     

approach

We were tasked with leading this high-stakes project. After conducting a comprehensive analysis of the retail giant’s existing infrastructure, we identified key bottlenecks and designed an agile process that could scale rapidly:

Agile framework:

With two-week sprint cycles, teams continuously iterated on features and tackled issues in real time.

 

Modular architecture:

This allowed different components (payment systems, logistics, etc.) to be developed independently, ensuring maximum flexibility.

Cloud-based infrastructure:

Ensured scalability for handling traffic spikes and supporting multiple countries simultaneously.

By fostering an environment that emphasized communication and real-time adjustments, we helped the retailer stay on track, enabling them to meet their business goals.

One of the toughest obstacles was integrating various third-party systems, each tailored to the specific needs of different APAC countries. The retailer required customized solutions for each market for payment processors, shipping partners, and customer management systems.

To ensure seamless integration, our team implemented robust automated testing and manual QA processes. Continuous integration (CI) practices ensured that the systems remained synchronized throughout the development process. This proactive approach meant there were no last-minute surprises before any of the six launches.

The retailer’s tight deadlines demanded an agile and scalable approach. Our sprint reviews and retrospectives provided management with full visibility into the project’s progress, allowing for swift decision-making on resource allocation and feature prioritization.

Thanks to the modular architecture, the development team could onboard additional resources as needed without disrupting the project. This flexibility enabled each country’s platform to be delivered on time, even as new feature requests emerged.

Critical bugs # reduced by

90%

Weekly meeting attendance hours saved

55%

Annual ROI-based cost savings

€147k

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