top of page
Online Shopping from Home

Expanding B2C e-commerce with an
SAP Gold Partner company 

Nenaslovljeni dizajn.jpg
image use cases

challenge

 

  • Launching fully localized B2C e-commerce shops in different countries for its client, each with unique legal and market requirements, while ensuring seamless integration with SAP backend systems.

image use cases

outcome

 

  • Successful implementation of B2C platforms across 6 European countries
     

  • Product quality and stability increased, with a 90% reduction in critical bugs, eliminating the need for patch releases.
     

  • Cut weekly meetings by 50%, freeing up focus time.
     

  • Projected annual savings of €53K on bug fixes according to our ROI calculator.
     

approach

 

Our team at data duke was engaged to help this consulting scale-up address its operational challenges by implementing a tailored Agile transformation, focusing on optimizing both client delivery and internal processes. We began by conducting discovery workshops with consulting, project management, and customer success teams. These sessions revealed that while the company had strong expertise in delivering consulting services, its internal project management and client coordination processes lacked scalability and consistency.

To address these issues, we introduced Scrum as the core framework for managing client projects, allowing teams to work in short, focused cycles with a clear backlog of priorities. These priorities could be adjusted quickly based on evolving client needs and feedback, reflecting the flexibility offered by dual-track Agile in aligning both discovery and delivery. Sprint planning and daily stand-ups established a consistent rhythm across project teams, ensuring alignment on goals and timelines. This improved responsiveness, enabling teams to deliver more frequent updates to clients and pivot faster to meet their demands.

Historically, the consulting and customer success teams worked in silos, which sometimes led to misaligned expectations and deliverables. To overcome this, we implemented cross-functional collaboration across consulting, project management, and customer success teams. This ensured that project updates were communicated effectively, and client-facing teams were fully briefed on progress, directly enhancing client satisfaction and reinforcing the Test Flow methodology for validation.

Given the company's focus on efficiency, we collaborated with their operations team to automate internal workflows using a project management platform. By automating processes such as client communication, reporting, and feedback loops, we reduced administrative workload, allowing consultants to focus on high-level strategy instead of internal tasks. This ties into the Clear Tracks program, which emphasizes structured workflows and continuous improvement.

A significant challenge was efficiently incorporating client feedback into ongoing projects. To address this, we established a feedback loop, ensuring insights from client interactions were directly fed into the project backlog after each sprint. By shifting to a client-driven approach, the company prioritized high-impact deliverables, ensuring real-time value for clients. This also enabled customer success teams to provide timely updates based on progress, reinforcing the Release Train approach with predictable releases and client-driven roadmap prioritization.

This Agile transformation helped the consulting scale-up streamline internal processes, improve project outcomes, and enhance client satisfaction by embedding a responsive, client-focused culture.

Critical bugs # reduced by

90%

Weekly meeting attendance hours saved

50%

Annual ROI-based cost savings

€53k

bottom of page